What determines privacy policy?
- This policy defines the relationship Introduction
Canada (‘Free Meds Canada’/‘we’ /‘us’/‘our’). Company Registration number 06932133. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
- Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party nor data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know. - Trade Marks
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner. - External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the terms and conditions of use for that external website. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website. - Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
- Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Please note that images are for illusion purposes only and you should place orders based on the name of the product. We can not be held responsible for incorrect images.
- Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. - Disclaimer of Liability.
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. If you are ordering any product on Silk Road Mart for an emergency use or in a situation that may put a patient at harm due to delay in delivery, please do not order from Silk Road Mart. You should go directly to a high street pharmacy or healthcare professional to obtain immediate advice and buy the required products. We will not accept liability for any adverse events should you choose to proceed making an order. - Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website. - General
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
Please note that images are for illusion purposes only and you should place orders based on the name of the product. We cannot be held responsible for incorrect images.
10.2 Alteration.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
10.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
10.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
10.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
10.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
- Medical Information.
You should be aware that information captured will be viewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product. You understand that Silk Road Mart may share your contact details with the manufacturer of items purchased if they offer extended warranty or product aftercare. You can opt out at any time by contacting us. - Delivery.
Free Meds Canada will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. Silk Road Mart is unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. If items are dispatched to international destinations but do not arrive we will be unable to offer a refund or resend the goods without repayment of shipping charges. We guarantee the quality of products until they leave our premises however Free Meds Canada cannot take any responsibility for damage that occurs during transit, photographic evidence must be provided before either a replacement or a refund is considered. We reserve the right to ask you to send the damaged goods back for inspection. We also cannot guarantee the timely delivery of your order once it is in the hands of the shipping company for any reason whatsoever including postal strikes, loss of package or delivery to wrong address by the shipping company.
Our FREE DELIVERY offers are only redeemable on First class USA delivery ($50) and on orders bought from What determines privacy policy?
- This policy defines the relationship Introduction
Canada (‘Free Meds Canada’/‘we’ /‘us’/‘our’). Company Registration number 06932133. The Website Owner, including subsidiaries and affiliates provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
- Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party nor data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know. - Trade Marks
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner. - External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the terms and conditions of use for that external website. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website. - Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
- Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Please note that images are for illusion purposes only and you should place orders based on the name of the product. We can not be held responsible for incorrect images.
- Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system. - Disclaimer of Liability.
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. If you are ordering any product on Silk Road Mart for an emergency use or in a situation that may put a patient at harm due to delay in delivery, please do not order from Silk Road Mart. You should go directly to a high street pharmacy or healthcare professional to obtain immediate advice and buy the required products. We will not accept liability for any adverse events should you choose to proceed making an order. - Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website. - General
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
Please note that images are for illusion purposes only and you should place orders based on the name of the product. We cannot be held responsible for incorrect images.
10.2 Alteration.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
10.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
10.4 Waiver.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
10.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
10.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
- Medical Information.
You should be aware that information captured will be viewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product. You understand that Silk Road Mart may share your contact details with the manufacturer of items purchased if they offer extended warranty or product aftercare. You can opt out at any time by contacting us. - Delivery.
Free Meds Canada will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. Silk Road Mart is unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded. We accept no responsibility if your order is stopped by international customs. If items are dispatched to international destinations but do not arrive we will be unable to offer a refund or resend the goods without repayment of shipping charges. We guarantee the quality of products until they leave our premises however Free Meds Canada cannot take any responsibility for damage that occurs during transit, photographic evidence must be provided before either a replacement or a refund is considered. We reserve the right to ask you to send the damaged goods back for inspection. We also cannot guarantee the timely delivery of your order once it is in the hands of the shipping company for any reason whatsoever including postal strikes, loss of package or delivery to wrong address by the shipping company.
Our FREE DELIVERY offers are only redeemable on First class USA delivery ($50) and on orders bought from Silk Road Mart directly ONLY. We will not accept them on any other shipping method and merchant orders.
We use third party couriers like DHL, FEDEX and USPS. In the event that your parcels do not arrive on time due to delays made by couriers, we will do our best to help you contact them and try to get your orders to you as fast as possible. However, these companies have polices, e.g. USPS require 14 days to deliver mail if it does not turn up next day for First Class post in the USA. Until this period expires, no claims can be filed and we are unable to resend your items or provide any refunds until these investigations are completed in their respective time frames. By placing orders with us, you agree to all delivery terms.
International Transport Regulations: Silk Road Mart will not post dangerous goods like aerosols and flammables outside the USA, all such orders will be cancelled or alternatives will be offered.
- Stock levels.
We stock over 40,000 items in our state of the art 10,000 Square feet capacity Warehouse, items are usually in stock however due to our high turnover, it is inevitable that we ran out of inventory sometimes which would prevent same day dispatch.
In most cases, our suppliers and manufacturers deliver to us within 24 hours, orders are usually shipped within 1-2 days. In the unlikely event that there are any problems with your order, we will get in touch with you straightaway to keep you up-to-date on your status.
Manufacturers on occasion discontinue their products for many reasons, we try our best to keep up-to-date with available products. If you place an order and we find out that the product has been discontinued or no longer available, we reserve the right to cancel your order or advise you on alternatives you could try. Full refunds are granted if orders are cancelled. - Prescriptions.
Free Meds Canada charge a $2 administration fee to cancel prescription orders. This fee is charged when we do not receive the physical prescription after an order has been made online. By making a purchase of a prescription item you confirm you have a valid USA prescription; where this is not the case a fee is charged to cover administration costs.
When sending in your prescriptions to us, you must use recorded delivery as otherwise we will not accept responsibility for any lost prescriptions. - Pricing & purchasing.
RRP is an abbreviation of Recommended Retail Price. RRP prices are displayed to highlight normal high street prices. We endeavor to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. All prices displayed on our website are inclusive of VAT (currently set by the government at 20%).
We reserve the right to cancel orders due to pricing errors.
The sale of products from this website are subject to availability. Your order for a product is an offer to purchase and Silk Road Mart retains the discretion to refuse your order. No contract of sale is deemed to have taken place until Silk Road Mart have dispatched your order. No items shall be posted out until full payments for the purchase have been received, including any necessary legal paperwork that may be requested from the customer by Silk Road Mart.
Price Match Policy: Our offers are valid when full packages are compared, the website you are comparing with must be cheaper when accounting for Postage and other charges excluding discounts, points, vouchers. Products must be in stock and ready to go. On Sale items are excluded. In the event the company is losing more than 15% on its costs when price matching, this policy is withdrawn without further notice to you. Price match is only valid before orders are placed and does not apply to prescription medicines.
Our Money Back guarantee is valid on unused products, unopened products returned to us in the same condition as sent out. It is not valid for medicines, cosmetics, foods and other hygiene sensitive products.
You must report any missing/damaged orders and items within 7 days of receipt beyond which we will not take responsibility for any errors that may have been made.
- WEEE & Battery Waste.
United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Silk Road Mart is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items can not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit www.recycle-more.co.USA. As our contribution to helping the environment we offer a free take back scheme. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us. We can only offer this service when an old product has the same use as the new product being purchased. To use our service, please contact our customer services team.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Battery Waste
Under the Waste Battery Regulations, www.Free Meds Canadaare now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
- Pet Medication Orders.
For pet medication orders, you confirm you will use all licensed products according to the manufacturers datasheets, you are not buying for resale and you are happy for us to contact you if necessary. - Errors.
Errors & omissions excepted. - Card details.
Silk Road Mart does not store any credit/debit card information and is strictly processed by secured PCI DSS compliant companies through a security certificate so your details are always safe. - Medicines Restrictions.
Please Click Hereto see our codeine and related drugs restrictions.
Please Click Here for a list of prescription medicines that are restricted for sale by mail order pharmacies under the Medicines Act. - General Disclaimers.
– While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed health-care professional.
Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition.
It is your responsibility to ensure the product you are purchasing is suitable for your use as Free Meds Canada can not be held responsible for any adverse effects, ingredient and directions changes, or other product issues that you may come to realize on receipt and use of goods.
We strictly do not accept returns on medical, cosmetic, food or other hygiene sensitive products but not limited to.
Returns outside Seven days of delivery are subject to restocking fee. Warranty claims are honored only with a product exchange, we do not provide refunds after seven days of placing an order unless the item is no longer available. You will have to cover the cost of shipping to us and back to you, we only cover product exchanges under warranty at our cost beyond seven days of delivery.
Free Meds Canada procures only currently available products from manufacturers. Descriptions and images are for illustration purposes only, you should expect to receive the current batch of products that the manufacturer is producing, returns will not be accepted if you were expecting to receive outdated or older models of products that are no longer available.
personal data of users that we collect and receive, including information about your existing user experience on the products and services of the company. Personal data or personal information – nonpublic information that identifies you, such as name, address, email address or telephone number.
This policy does not govern the practices of companies that Free Meds Canadadoes not own, and people who do not work in Silk Road Mart.us. In addition, some related Free Meds Canadacompanies have their own privacy policies.
The collection and use of information
Free Meds Canadacollects and stores your personal information if you: register on the company website, use our products and services, visit the company’s website or the sites of some of our partners, as well as participate in promotions and sweepstakes.
When registering on our website Free Meds Canadayou will be asked to provide the name, address, email address, birth date, gender, zip code, gender and sector of occupation, interests and other information which the company will store and use it with your consent. The fact of the successful registration on the website itself is proof of this consent. After you register and log into our system under your account you will no longer have to Free Meds Canadaanonymous user.
To improve the quality of services provided and maintain communication with clients at the highest level Free Meds Canadawill use the abovementioned information for the following General purposes:
- To customize advertising and site content according to your preferences, fulfill your requests for use of products and services, to improve our service, contact you, conduct research, and provide anonymous reports to internal and external clients.
- To collect, store and synthesize data to trusted partners who work with us or on behalf Free Meds Canadawithin confidentiality agreements and form the external system of interaction with customers. These companies may use your data to help Free Meds Canadato convey to you information or offers from us or from our marketing partners. However, they do not have any independent right to disclose your information to third parties.
- To confirm your request or provide you with information with information and recommendations on new products, services or stock Free Meds Canadain the form of an online questionnaire from one of our business partners or subcontractors.
Cookies
Cookies are small files that a site or its service provider transfers to your system through the browser (if settings allow it) and saves on the hard drive. Cookies site system or provider can recognize your browser and store certain information. For example, we use cookies to obtain information about the items in your “shopping cart”. Moreover, these cookies help us understand your preferences based on what materials you have viewed on the website previously, and to improve the quality of services provided. We also use them to collect and analyze General information on traffic and user interaction with the site. This will help us to improve the site and to create new useful tools for visitors.
We use cookies to:
- To understand and save settings and user preferences for subsequent visits to the website.
- To control advertising on the website.
You can set your computer to notify you each time a cookie is created file. You can also completely disable the creation of these files. This can be done in the settings of the Internet browser (e.g. Internet Explorer). Due to the fact that the settings menu in different browsers differs, we recommend you familiarize yourself with the appropriate references section of your program.
If you disable cookies, this will reduce the efficiency of some functions of our website and can even result in incorrect operation.
Exclusion of liability
This web page belongs Free Meds Canadabut the company is not responsible for and does not guarantee the security and confidentiality of user data pages, links to which can be placed in the materials on our website. The very existence of such links does not create any obligations to third persons placed on her materials.
Changes to this privacy policy
reserves the right to periodically review and update this policy, so it does not lose its relevance. With the same purpose you are advised to re-read it as needed. Information about any significant changes we will publish on this website.
directly ONLY. We will not accept them on any other shipping method and merchant orders.
We use third party couriers like DHL, FEDEX and USPS. In the event that your parcels do not arrive on time due to delays made by couriers, we will do our best to help you contact them and try to get your orders to you as fast as possible. However, these companies have polices, e.g. USPS require 14 days to deliver mail if it does not turn up next day for First Class post in the USA. Until this period expires, no claims can be filed and we are unable to resend your items or provide any refunds until these investigations are completed in their respective time frames. By placing orders with us, you agree to all delivery terms.
International Transport Regulations: Silk Road Mart will not post dangerous goods like aerosols and flammables outside the USA, all such orders will be cancelled or alternatives will be offered.
- Stock levels.
We stock over 40,000 items in our state of the art 10,000 Square feet capacity Warehouse, items are usually in stock however due to our high turnover, it is inevitable that we ran out of inventory sometimes which would prevent same day dispatch.
In most cases, our suppliers and manufacturers deliver to us within 24 hours, orders are usually shipped within 1-2 days. In the unlikely event that there are any problems with your order, we will get in touch with you straightaway to keep you up-to-date on your status.
Manufacturers on occasion discontinue their products for many reasons, we try our best to keep up-to-date with available products. If you place an order and we find out that the product has been discontinued or no longer available, we reserve the right to cancel your order or advise you on alternatives you could try. Full refunds are granted if orders are cancelled. - Prescriptions.
Free Meds Canada charge a $2 administration fee to cancel prescription orders. This fee is charged when we do not receive the physical prescription after an order has been made online. By making a purchase of a prescription item you confirm you have a valid USA prescription; where this is not the case a fee is charged to cover administration costs.
When sending in your prescriptions to us, you must use recorded delivery as otherwise we will not accept responsibility for any lost prescriptions. - Pricing & purchasing.
RRP is an abbreviation of Recommended Retail Price. RRP prices are displayed to highlight normal high street prices. We endeavor to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. All prices displayed on our website are inclusive of VAT (currently set by the government at 20%).
We reserve the right to cancel orders due to pricing errors.
The sale of products from this website are subject to availability. Your order for a product is an offer to purchase and Silk Road Mart retains the discretion to refuse your order. No contract of sale is deemed to have taken place until Silk Road Mart have dispatched your order. No items shall be posted out until full payments for the purchase have been received, including any necessary legal paperwork that may be requested from the customer by Silk Road Mart.
Price Match Policy: Our offers are valid when full packages are compared, the website you are comparing with must be cheaper when accounting for Postage and other charges excluding discounts, points, vouchers. Products must be in stock and ready to go. On Sale items are excluded. In the event the company is losing more than 15% on its costs when price matching, this policy is withdrawn without further notice to you. Price match is only valid before orders are placed and does not apply to prescription medicines.
Our Money Back guarantee is valid on unused products, unopened products returned to us in the same condition as sent out. It is not valid for medicines, cosmetics, foods and other hygiene sensitive products.
You must report any missing/damaged orders and items within 7 days of receipt beyond which we will not take responsibility for any errors that may have been made.
- WEEE & Battery Waste.
United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Silk Road Mart is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes. Certain electrical items can not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority or visit www.recycle-more.co.USA. As our contribution to helping the environment we offer a free take back scheme. If you wish to purchase an electrical item from us and would like us to dispose of your old item in an environmentally friendly way, please contact us. We can only offer this service when an old product has the same use as the new product being purchased. To use our service, please contact our customer services team.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Battery Waste
Under the Waste Battery Regulations, www.Free Meds Canadaare now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
- Pet Medication Orders.
For pet medication orders, you confirm you will use all licensed products according to the manufacturers datasheets, you are not buying for resale and you are happy for us to contact you if necessary. - Errors.
Errors & omissions excepted. - Card details.
Silk Road Mart does not store any credit/debit card information and is strictly processed by secured PCI DSS compliant companies through a security certificate so your details are always safe. - Medicines Restrictions.
Please Click Hereto see our codeine and related drugs restrictions.
Please Click Here for a list of prescription medicines that are restricted for sale by mail order pharmacies under the Medicines Act. - General Disclaimers.
– While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.
We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed health-care professional.
Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition.
It is your responsibility to ensure the product you are purchasing is suitable for your use as Free Meds Canada can not be held responsible for any adverse effects, ingredient and directions changes, or other product issues that you may come to realize on receipt and use of goods.
We strictly do not accept returns on medical, cosmetic, food or other hygiene sensitive products but not limited to.
Returns outside Seven days of delivery are subject to restocking fee. Warranty claims are honored only with a product exchange, we do not provide refunds after seven days of placing an order unless the item is no longer available. You will have to cover the cost of shipping to us and back to you, we only cover product exchanges under warranty at our cost beyond seven days of delivery.
Free Meds Canada procures only currently available products from manufacturers. Descriptions and images are for illustration purposes only, you should expect to receive the current batch of products that the manufacturer is producing, returns will not be accepted if you were expecting to receive outdated or older models of products that are no longer available.
personal data of users that we collect and receive, including information about your existing user experience on the products and services of the company. Personal data or personal information – nonpublic information that identifies you, such as name, address, email address or telephone number.
This policy does not govern the practices of companies that Free Meds Canadadoes not own, and people who do not work in Silk Road Mart.us. In addition, some related Free Meds Canadacompanies have their own privacy policies.
The collection and use of information
Free Meds Canadacollects and stores your personal information if you: register on the company website, use our products and services, visit the company’s website or the sites of some of our partners, as well as participate in promotions and sweepstakes.
When registering on our website Free Meds Canadayou will be asked to provide the name, address, email address, birth date, gender, zip code, gender and sector of occupation, interests and other information which the company will store and use it with your consent. The fact of the successful registration on the website itself is proof of this consent. After you register and log into our system under your account you will no longer have to Free Meds Canadaanonymous user.
To improve the quality of services provided and maintain communication with clients at the highest level Free Meds Canadawill use the abovementioned information for the following General purposes:
- To customize advertising and site content according to your preferences, fulfill your requests for use of products and services, to improve our service, contact you, conduct research, and provide anonymous reports to internal and external clients.
- To collect, store and synthesize data to trusted partners who work with us or on behalf Free Meds Canadawithin confidentiality agreements and form the external system of interaction with customers. These companies may use your data to help Free Meds Canadato convey to you information or offers from us or from our marketing partners. However, they do not have any independent right to disclose your information to third parties.
- To confirm your request or provide you with information with information and recommendations on new products, services or stock Free Meds Canadain the form of an online questionnaire from one of our business partners or subcontractors.
Cookies
Cookies are small files that a site or its service provider transfers to your system through the browser (if settings allow it) and saves on the hard drive. Cookies site system or provider can recognize your browser and store certain information. For example, we use cookies to obtain information about the items in your “shopping cart”. Moreover, these cookies help us understand your preferences based on what materials you have viewed on the website previously, and to improve the quality of services provided. We also use them to collect and analyze General information on traffic and user interaction with the site. This will help us to improve the site and to create new useful tools for visitors.
We use cookies to:
- To understand and save settings and user preferences for subsequent visits to the website.
- To control advertising on the website.
You can set your computer to notify you each time a cookie is created file. You can also completely disable the creation of these files. This can be done in the settings of the Internet browser (e.g. Internet Explorer). Due to the fact that the settings menu in different browsers differs, we recommend you familiarize yourself with the appropriate references section of your program.
If you disable cookies, this will reduce the efficiency of some functions of our website and can even result in incorrect operation.
Exclusion of liability
This web page belongs Free Meds Canadabut the company is not responsible for and does not guarantee the security and confidentiality of user data pages, links to which can be placed in the materials on our website. The very existence of such links does not create any obligations to third persons placed on her materials.
Changes to this privacy policy
Free Meds Canadareserves the right to periodically review and update this policy, so it does not lose its relevance. With the same purpose you are advised to re-read it as needed. Information about any significant changes we will publish on this website.